Our writing service takes care of customers and does its utmost to satisfy them fully. One of our main rules is to be open with our clients, so we would like to tell you a bit more about our money back guarantee in particular. We are aware of the fact that when a client is acquainted with the peculiarities and conditions of our work, it is a what definitely guarantees the best quality of our service.
We successfully handle our main task, which is to cope with any conditions to provide our customers only with the best works, that’s why money back guarantee isn’t an often used service. Among different services we provide to our clients, there is an option of a revision as well.
We want to assure you that your money would be returned if your case matches the prescribed descriptions. Keep in mind, you can get not only a part of the paid sum back but in some cases the full cost of your order.
- If you have placed two identical orders
Having made two identical orders, all you need to do is to find a way to get in touch with our client support department and notify us of such an accident. Examine the order attentively and don’t waste your time in case of a mistake because after the processing of your paper begins you can’t get the full cost of the order back.
- The customer cancelled their order before it’s processing started
This case is rather self-explanatory. You can get all your money back if the writer hasn’t been assigned yet.
- If there are some difficulties with choosing a qualified writer to complete the order
The skillsets of our writers allow us to cope with a vast range of orders, but sometimes, due to different unforeseeable events, completing some complicated orders is beyond our abilities.
- Ordered once – paid twice
Despite the fact that we carefully monitor all the orders and payments, double-billing occurs, but extremely rarely. Nevertheless, being billed twice, don’t hesitate and notify us about it. In such cases, the receipts are the most important condition for getting a refund.
Cases laid out next involve the partial refund option:
- Late delivery time
It can happen in cases of some unforeseen circumstances. The refund can depend on different details, that’s why it’s sum is discussed individually. In some cases, problems with the delivery might be affected by the customer. For example, because of late upload of needed materials. In situations like that, a refund shall not be granted. Please, don’t delay the sending of the necessary materials because this step is very important for the successful completion of your paper.
- You’ve decided that you don’t need our service, although the writer has already started working on your order.
In this case, you can count on 70% refund to pay for the writer’s efforts and time spent. But it is decreased to 50% if the time remained to the deadline is less than half of the total time determined.
- Post-submission claims
You can always contact us to leave any complaints concerning the received work, and we will study them. The refund will be based on its findings. Thanks to the skills of our writers, their reliability and good reputation, such cases hardly ever happen.
Having provided us with some evidence showing that your work contains materials which have been already used somewhere else and weren’t properly referenced, you could count on getting some part of your money back after our examination.
- If the mark you got for the work written with the help of our service is not as good as you have expected it to be.
We can assure you about the quality of our custom writings, but, we can’t fully guarantee the highest mark because it depends not only on the paper but on your professor or presentation of the work as well.
- You asked us to edit, format or proofread
We want you to be notified that if you ask us to do editing, proofreading or formatting, we won’t change the content of your work. Therefore, we take no responsibility for any possible complaints about the content of your paper.
When you have applied for the refund and your application is confirmed, you would get your money back no longer than five working days after the confirmation. Use only reliable banks and other institutions to get your refund, because we don’t hold any responsibility for the problems with any third parties involved in the transaction.
Also, we provide the money back option for the amount of more than 10 USD, because otherwise it hardly covers the transaction fees. Besides the refund itself, you can use this money to pay for our future assistance, keeping the remained sum on your personal account.